TABLE OF CONTENTS

CHAPTER Rko 100 ORGANIZATIONAL RULES

PART Rko 101 DEFINITIONS OF TERMS

Section Rko 101.01 Definitions

PART Rko 102 DESCRIPTION OF AGENCY; ANNUAL REPORTS

Section Rko 102.01 Purpose and Nature of Office

Section Rko 102.02 Location and Hours of the Office

Section Rko 102.03 Telephone Number of Office

Section Rko 102.04 Annual Reports

PART Rko 103 OBTAINING INFORMATION FROM THE OFFICE

Section Rko 103.01 Purpose of this Part

Section Rko 103.02 Requests for Information

Section Rko 103.03 Case Information

CHAPTER Rko 200 PROCEDURAL RULES

PART Rko 201 PURPOSE, SCOPE, APPLICABILITY, CONSTRUCTION, WAIVER AND SUSPENSION

Section Rko 201.01 Purpose

Section Rko 201.02 Scope

Section Rko 201.03 Applicability

Section Rko 201.04 Construction of Rules

Section Rko 201.05 Waivers and Suspension or Rules

PART Rko 202 PROCEEDINGS BEFORE THE OFFICE

Section Rko 202.01 Conduct of Participants in Proceedings

Section Rko 202.02 Common Representation – RESERVED

Section Rko 202.03 Ex Parte Communications

Section Rko 202.04 Form of Address

Section Rko 202.05 Location and Method of Proceedings

PART Rko 203 INITIATION OF PROCEEDINGS

Section Rko 203.01 Initial Submissions

Section Rko 203.02 Payments

Section Rko 203.03 Effect of Filing

Section Rko 203.04 Inability to Pay; Waiver of Fee

Section Rko 203.05 Complaints

Section Rko 203.06 Initial Action by Office

Section Rko 203.07 Response Form

Section Rko 203.08 Extension of Response Date

Section Rko 203.09 Conditional Default for Failure to File Answer

PART Rko 204 CASE NAMES, NUMBERING AND ISSUANCE OF INITIAL NOTICES

Section Rko 204.01 Docketing of Cases

Section Rko 204.02 Notification of Deficiencies

Section Rko 204.03 Time of Issuance of Orders of Notice

PART Rko 205 TIME PERIODS

Section Rko 205.01 Computation of Time

PART Rko 206 FILING, FORMAT, AND DELIVERY OF DOCUMENTS

Section Rko 206.01 Date of Issuance or Filing

Section Rko 206.02 Format of Documents

Section Rko 205.03 Delivery of Documents

PART Rko 207 APPEARANCES

Section Rko 207.01 Appearances

Section Rko 207.02 Appearance Form

Section Rko 207.03 Withdrawal of Appearances

Section Rko 207.04 Conditional Default for Failure to File an Appearance

Section Rko 207.05 Conditional Default for Respondent’s Failure to File an Appearance

Section Rko 207.06 Conditional Default for Claimant’s Failure to File an Appearance

Section Rko 207.07 Conditional Default for Intervenor’s Failure to File an Appearance

Section Rko 207.08 Rejection of Appearances

PART Rko 208 MOTIONS AND OBJECTIONS

Section Rko 208.01 Motions; Objections to Motions; Ruling on Motions

Section Rko 208.02 Motions to Continue

Section Rko 208.03 Motions for Expedited Proceedings or Rulings

Section Rko 208.04 Requests for Expedited Rulings on Complaints

Section Rko 208.05 Motions for In Camera Review

Section Rko 208.06 Motions for Alternate Procedures

PART Rko 209 DISMISSAL OF COMPLAINTS

Section Rko 209.01 Sufficiency of Complaints

Section Rko 209.02 Summary Dismissal

Section Rko 209.03 Dismissal Following Hearing

PART Rko 210 ORDERS OF NOTICE INITIATING ADJUDICATIVE PROCEEDINGS

Section Rko 210.01 Contents of Orders of Notice

PART Rko 211 PREHEARING AND OTHER CONFERENCES

Section Rko 211.01 Recording of Conferences

Section Rko 211.02 Scheduling of Prehearing and Other Conferences

Section Rko 211.03 Public Nature of Conferences

Section Rko 211.04 Matters Addressed at Conferences

Section Rko 211.05 Failure to Appear for Conferences

PART Rko 212 HEARINGS

Section Rko 212.01 Public Nature of Hearings

Section Rko 212.02 Recording of Hearings

Section Rko 212.03 Presiding Officer

Section Rko 212.04 Withdrawal of Presiding Officer

Section Rko 212.05 Oaths and Affirmations

Section Rko 212.06 Waiver or Suspension of Rules by Presiding Officer

PART Rko 213 ADJUDICATIVE PROCEEDINGS

Section Rko 213.01 Commencement of Adjudicative Proceedings

Section Rko 213.02 Standard and Burden of Proof

Section Rko 213.03 Rules of Evidence

Section Rko 213.04 Mandatory Pre-Hearing Disclosure of Witnesses and Exhibits

Section Rko 213.05 Order of Testimony; Cross-Examination

Section Rko 213.06 Voluntary Production of Information in Proceedings

Section Rko 213.07 Motions to Compel Production of Information and Documents

Section Rko 213.08 Proposed Findings of Fact and Rulings of Law

Section Rko 213.09 Failure of a Party or Intervenor to Attend or Participate in the Hearing

PART Rko 214 POST-HEARING PROCEEDINGS

Section Rko 214.01 Submission of Cases

Section Rko 214.02 Closing the Record

Section Rko 214.03 Reopening the Record

Section Rko 214.04 Issuance of Final Rulings

Section Rko 214.05 Extension of Time Period for Final Rulings

Section Rko 214.06 Requests for Rehearing or Reconsideration

Section Rko 214.07 Review of Requests for Rehearing

Section Rko 214.08 Review of Requests for Reconsideration

Section Rko 214.09 Appeals to Superior Court

PART Rko 215 AMICUS BRIEFS

Section Rko 215.01 Submission of Amicus Briefs

PART Rko 216 INTERVENTION AND ROLE OF AGENCY STAFF

Section Rko 216.01 Intervention Procedure

Section Rko 216.02 Effect of Intervention and Rights of an Intervenor

Section Rko 216.03 Role of Agency Staff

PART Rko 217 SETTLEMENTS AND USE OF INTERVIEWS

Section Rko 217.01 Settlements

Section Rko 217.02 Use of Interviews

PART Rko 218 RETENTION OF DECISIONS; MATTERS PENDING IN EVENTUALITY OF CESSATION OF OFFICE OPERATION

Section Rko 218.01 Retention of Decisions and Verbatim Recordings of Adjudicative Proceedings

Section Rko 218.02 Matters Pending Without Determination in Eventuality of Office Expiration on July 1, 2025

Section Rko 218.03 Matters Pending Without Determination in Eventuality of Ombudsman Death or Incapacity

PART Rko 219 RULEMAKING

Section Rko 219.01 Additional Notice of Rulemaking

Section Rko 219.02 Petitions for Rulemaking

PART Rko 220 PUBLIC COMMENT HEARINGS

Section Rko 220.01 Purpose

Section Rko 220.02 Public Access and Participation

Section Rko 220.03 Limitation on Participation

Section Rko 220.04 Conduct of Public Comment Hearings

PART Rko 221 DECLARATORY RULINGS

Section Rko 221.01 Purpose, Scope, and Applicability of This Part

Section Rko 221.02 Requests for Declaratory Ruling

Section Rko 221.03 Effect of Declaratory Ruling

PART Rko 222 EXPLANATION OF ADOPTED RULES

Section Rko 222.01 Requests for Explanation of Adopted Rules

Section Rko 222.02 Contents of Explanation

PART Rko 223 PETITIONS FOR WAIVER OR SUSPENSION OF RULES

Section Rko 223.01 Petitions

Section Rko 223.02 Notification to Third Parties

Section Rko 223.03 Standard

Section Rko 223.04 Action on Petitions

CHAPTER Rko 300 ETHICAL STANDARDS

PART Rko 301 OMBUDSMAN’S ETHICAL OBLIGATIONS

Section Rko 301.01 Applicable Standards

Section Rko 301.02 Continuing Education Requirements